Sky UK Limited
Sky UK Limited's Account Setup department assists customers with purchasing new services, upgrading existing packages, and providing information on current offers. Common reasons for calling include exploring new service options, understanding upgrade possibilities, and confirming current promotions. Typically, callers should have their Sky account number or registered address ready for verification. The department may require a credit check or additional identification for certain transactions. While specific wait times are not provided, calling during off-peak hours, such as mid-morning or early afternoon, may reduce wait times. The department operates during standard business hours.
Updated 15 Dec 2025
Expected outcomes
- Purchase new Sky services
- Upgrade existing packages
- Discuss current offers
- Confirm service pricing
- Agree to terms and conditions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Sky account number
- Registered address
- Personal identification
- Service address
- Payment details
- Credit check information
Known issues
While there are no specific known issues reported, callers are advised to have all necessary information ready before calling to expedite the process. This includes having your Sky account number, registered address, and personal identification on hand. If a credit check is required, ensure you have relevant details available. To avoid long wait times, consider calling during off-peak hours. Additionally, checking online for available offers and upgrades can be a time-saving alternative to calling.
