TalkTalk Group
The TalkTalk Group phone number is primarily used for media enquiries, handling press and media-related queries. This service is available during business hours, Monday to Friday. Callers should be prepared to provide relevant media credentials or press context. While phone support may redirect you to appropriate contacts, it is common to experience long wait times, especially during peak hours. To avoid delays, consider calling during off-peak times or using alternative contact methods such as email. The phone service is straightforward, but be ready to clearly state your enquiry to ensure you're directed to the correct department.
Updated 15 Dec 2025
Expected outcomes
- Handle media enquiries
- Request press information
- Connect to media team
- Provide press credentials
- Receive media contact details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Organization
- Nature of enquiry
- Press credentials
- Contact details
- Email address
Known issues
Callers often face long wait times when contacting TalkTalk support, particularly during peak hours. To mitigate this, try reaching out during off-peak times or consider using email for quicker responses. Additionally, there may be difficulty in reaching the correct department. To avoid misdirection, clearly state the nature of your enquiry and request a transfer to the media team. These steps can help streamline your experience and ensure you receive the necessary support efficiently.
