TalkTalk Telecom Group plc
TalkTalk Telecom Group plc offers a variety of services through their customer service line, including assistance with account queries, billing issues, payments, and service changes. Additionally, they provide technical support for broadband and connectivity issues, and handle complaints regarding service or billing. Accessibility support is also available for customers with specific needs. The line operates Monday to Friday from 09:00 to 19:00, and on Saturdays from 09:00 to 18:00, but is closed on Sundays. Customers often experience long wait times during peak hours, so calling during off-peak times is recommended. Accessibility support can be accessed via Text Relay by dialing 18001 followed by the main number.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Troubleshoot connectivity problems
- Register service complaints
- Request service changes
- Access accessibility support
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Description of issue
- Pre-registration for accessibility
- Billing information
- Complaint details
Known issues
Customers frequently report long wait times, especially during peak hours. To avoid this, try calling outside of these times or use live chat for a faster response. There are also occasional difficulties in escalating complaints; if this occurs, request to speak to a manager, who should respond within three days. Additionally, some users have noted inconsistencies between phone and online support responses. To mitigate this, document all interactions and clarify any details during the call.
