London North Eastern Railway Limited
London North Eastern Railway Limited offers a range of services via their customer service number. You can get assistance with ticket purchases, account inquiries, and technical issues. They also handle complaints and general travel-related questions. For refunds and ticket changes, you need your booking reference and personal details. Assisted travel support is available 24/7 for disabled or elderly passengers. Lost property services help with reporting and recovering items found on LNER trains or stations. Group travel bookings for 10 or more passengers are managed with advice on discounts and seat availability. Typical wait times can be long during peak travel periods, so try calling during off-peak hours for a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Purchase tickets
- Request refunds
- Change tickets
- Book assisted travel
- Report lost property
- Book group travel
- File complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal details
- Travel details
- Description of lost item
- Group size
- Travel dates
- Contact details
Known issues
Customers often experience long wait times, especially during peak travel periods or disruptions. To avoid delays, try calling during off-peak hours or use online chat or email for a faster response. Refunds for cancelled or delayed trains can take several weeks, so follow up via email if not received in the stated timeframe. There can be confusion over which number to call for accessibility support; use the dedicated Assisted Travel line for these queries. Misrouting between departments is occasionally reported, so ensure you have the correct contact information before calling.
