Travel Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
23 guides available
InterContinental Hotels Group PLC
The service is typically available Monday to Friday. While specific wait times may vary, it is advisable to call during mid-morning or mid-afternoon to potentially experience shorter wait times. The customer service team can assist with reservation inquiries, provide information on promotions, and resolve booking issues. It is also possible to get support for loyalty program queries. While specific issues aren't detailed for this number, general advice suggests having all necessary details ready to expedite your call.
Expedia, Inc. (UK Branch)
When calling, be prepared to navigate automated menus and provide your booking reference and personal identification. Common reasons for calling include modifying existing bookings, confirming travel details, or requesting refunds. While the service is available around the clock, long wait times are frequently reported, especially during peak travel periods or disruptions. For a smoother experience, consider calling during off-peak hours or using their online chat support if available.
National Express Group PLC
Customers can make general enquiries, book new travel tickets, and receive travel information. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Assisted travel bookings and complaints can be handled every day from 08:00 to 18:00. Common reasons for calling include booking amendments, cancellations, and submitting feedback. Wait times may be longer than usual due to high call volumes. It's advisable to call during non-peak hours to minimize wait times. Phone bookings incur a fee, and calls to 0871 numbers are charged at 13p per minute plus an access charge.
London North Eastern Railway Limited
You can get assistance with ticket purchases, account inquiries, and technical issues. They also handle complaints and general travel-related questions. For refunds and ticket changes, you need your booking reference and personal details. Assisted travel support is available 24/7 for disabled or elderly passengers. Lost property services help with reporting and recovering items found on LNER trains or stations. Group travel bookings for 10 or more passengers are managed with advice on discounts and seat availability. Typical wait times can be long during peak travel periods, so try calling during off-peak hours for a quicker response.
FirstGroup plc
Common reasons for calling include obtaining company information, discussing investor relations, and addressing corporate matters. While specific wait times are not provided, it is advisable to call during standard business hours for the quickest response. If you need detailed information or have specific questions, it may be helpful to prepare in advance to ensure a smooth and efficient call experience.
Hilton Hotels (UK) Limited
You can call for general questions about the hotel chain, corporate contacts, and regional office support. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during mid-morning or early afternoon may reduce wait times. This line is ideal for legal inquiries, data protection issues, and other corporate matters.
Booking.com Limited
Common reasons for calling include managing or modifying hotel bookings, resolving payment issues such as refunds and pre-authorizations, and making general inquiries about booking policies and property details. Wait times can be long during peak travel seasons, so using online channels may be faster. It's advisable to have your booking reference and account verification ready to expedite the process. The service is available around the clock, making it convenient for travelers in different time zones.
Trainline.com Limited
Business travel support is also available for Trainline Business platform users, including account setup, group bookings, and expense management. Customers typically call for help with booking changes, refunds, and business travel arrangements. Although specific wait times are not provided, calling during non-peak hours may reduce waiting. Best times to call are usually mid-morning or early afternoon when call volumes are lower.
Stagecoach Group
Callers can obtain information about the company's operations, services, and other relevant details. Media enquiries are handled both nationally and regionally, with out-of-hours contacts available for urgent matters. While specific wait times are not provided, calling during standard business hours is recommended. For media-related queries, emailing media@stagecoachgroup.com is an alternative option. General company information is also accessible through Companies House, which may reduce the need for direct calls.
Manchester Airport Group
This includes facilities information, available services, and passenger-related queries. Calls are best made during operating hours when agents are available to assist. Although specific wait times aren't detailed, feedback suggests that lines can become busy, especially during peak travel times such as holidays and weekends. For issues such as lost property or car parking, it may be more efficient to use dedicated numbers or online forms, as these provide direct channels for such concerns.
Heathrow Airport Limited
Available 24/7, the service provides information about flight delays, cancellations, lost baggage, check-in procedures, and other general airport information. It's advisable to call during off-peak hours to possibly reduce wait times. For non-urgent matters, alternative options like online forms and live chat are available. These digital resources often include a chatbot capable of answering simple questions or connecting you to a live agent if necessary.
Travelodge Hotels Limited
You can also request refunds for cancelled or problematic stays and inquire about hotel services, amenities, and policies. The service is available Monday to Friday from 09:00 to 17:00. Typically, hold times are under one minute, except during peak hours, with the longest waits reported on Mondays. For complex issues, using email might be more effective. It is recommended to have your full name and either your email or phone number ready when calling.
Premier Inn Hotels Limited
The customer service line is available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm. For group bookings of 7-9 rooms, similar hours apply. Guest relations for feedback or complaints are accessible Monday to Friday from 9am to 5pm. Common reasons for calling include managing bookings, addressing complaints, and arranging group stays. Wait times can be long during peak hours, especially on Mondays, so calling during off-peak times is advisable.
Great Western Railway (First Greater Western Limited)
You can also reserve seats and submit complaints or feedback. Customer support is available every day, with specific hours for each service. For general support, call between 06:00-22:00 on weekdays and 07:00-23:00 on weekends. Lost property support is available Monday to Saturday, but not on Sundays or public holidays. Accessible travel assistance is available 24/7. It is advisable to call during off-peak hours to avoid long wait times, especially during busy travel periods.
Transport for London
Typical reasons people call include questions about journey planning, fare information, lost property, and submitting complaints. Specific services like refund requests for Oyster and contactless card journeys are available Monday to Friday between 08:00 to 20:00. Accessibility assistance is offered 24/7, though assisted travel bookings require contacting a specific number. The average wait time is reported to be around 2 minutes and 22 seconds, but longer delays may occur during peak travel periods. For the quickest response, it's best to call outside of busy commuting hours, such as mid-morning or mid-afternoon.
Transport for Greater Manchester
They also offer a telephone interpreting service for non-English speakers. The line is open Monday to Friday from 07:00 to 20:00 and on weekends and bank holidays from 08:00 to 20:00. Common reasons for calling include checking bus and tram schedules, reporting lost items, and making complaints about services. While specific wait times are not provided, it is recommended to call outside peak travel hours to avoid delays.
TUI UK Limited
The line is available 24/7 for urgent travel issues, ensuring support at any time. For general enquiries, it's best to call during standard business hours to avoid long hold times. Customers often call for help with booking modifications, cancellations, and to resolve travel-related issues. Hold times can be lengthy, especially during peak periods like Mondays and Wednesdays. For shorter wait times, consider calling on Sundays or outside peak hours.
First Bus
You can also report issues like payment problems and journey discrepancies. The customer service is available Monday to Friday from 08:00 to 18:00. For real-time assistance, live chat is available via the First Bus app from 07:00 to 19:00 on weekdays and 09:00 to 17:00 on Saturdays. To avoid long wait times, it's recommended to call during quieter periods, typically between 11:00 and 15:00. The service is accessible by phone, live chat, or online contact form.
Avanti West Coast
Callers can get help with train services, ticketing issues, complaints, compensation claims, lost property, and accessibility assistance. It's important to have your booking reference or journey details ready to ensure a smooth interaction. During times of service disruption, such as strikes or delays, wait times can be longer. For quicker service, consider calling early in the day or using online resources for updates. The line operates during published hours, and specific procedures are in place for compensation claims and lost property inquiries.
Merseytravel
The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include checking travel routes, ticket prices, and accessibility options. While specific issues like refunds or complaints may require additional steps, general enquiries are typically resolved over the phone. Callers may experience long wait times during peak hours, so it is advisable to call during off-peak times for quicker service.
London North Eastern Railway (LNER)
You can get assistance with ticket purchases, account inquiries, technical issues, refunds, and complaints. They also provide support for passengers with reduced mobility, including booking assistance and travel arrangements. If you've lost an item on an LNER train or station, you can inquire about it through this number. Additionally, they handle group bookings for ten or more people, offering seat allocations and group discounts. Customer support is available Monday to Sunday from 08:00 to 22:00, while assisted travel support is available 24/7. It's recommended to call during non-peak hours to avoid long wait times.
Travelodge Thame
You can make, amend, or cancel reservations by calling during their operating hours, which are Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include checking hotel facilities, parking options, and WiFi availability. Be aware that calls to the 0871 number incur charges of 13p per minute plus an access charge. It is advisable to call during weekdays for full support, as weekend hours are limited.
Saga Holidays
You can inquire about travel packages, book holidays, and manage existing reservations. The phone line is available during operating hours, and typical reasons for calling include booking new trips, making changes to existing plans, or seeking support for travel-related queries. While specific wait times aren't provided, calling during non-peak hours may reduce wait times. It's advisable to have relevant details ready, such as booking references or payment information, to ensure a smooth process.
