National Express Group PLC
National Express Group PLC provides several services via their contact number +448717818181. Customers can make general enquiries, book new travel tickets, and receive travel information. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Assisted travel bookings and complaints can be handled every day from 08:00 to 18:00. Common reasons for calling include booking amendments, cancellations, and submitting feedback. Wait times may be longer than usual due to high call volumes. It's advisable to call during non-peak hours to minimize wait times. Phone bookings incur a fee, and calls to 0871 numbers are charged at 13p per minute plus an access charge.
Updated 15 Dec 2025
Expected outcomes
- Make new bookings
- Amend existing bookings
- Cancel bookings
- Submit complaints
- Request travel assistance
- Provide feedback
- Get travel information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal details
- Payment method
- Travel details
- Assistance requirements
- Contact information
Known issues
Customers frequently experience long wait times due to increased contact volume. National Express is working to restore normal response times. Additionally, calls to 0871 numbers incur high charges, with advisory notices provided and alternative local rate numbers available for some services. Booking amendments often involve a £6 fee for standard fares, while restricted fares are non-amendable and non-refundable. It's recommended to check the company's website for detailed fare rules and consider using online forms for complaints and assisted travel requests to avoid call charges and potential wait times.
