Expedia, Inc. (UK Branch)
Expedia UK offers 24/7 customer service assistance for bookings, cancellations, changes, refunds, and general travel inquiries. When calling, be prepared to navigate automated menus and provide your booking reference and personal identification. Common reasons for calling include modifying existing bookings, confirming travel details, or requesting refunds. While the service is available around the clock, long wait times are frequently reported, especially during peak travel periods or disruptions. For a smoother experience, consider calling during off-peak hours or using their online chat support if available.
Updated 15 Dec 2025
Expected outcomes
- Modify existing bookings
- Cancel reservations
- Request refunds
- Confirm travel details
- Speak to a human agent
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Full name
- Email address
- Phone number
- Details of requested change
Known issues
Customers often experience long hold times, particularly during busy travel periods or major disruptions. To mitigate this, try calling during off-peak hours or use chat support. Reaching a live representative can be challenging due to automated menus; persistently requesting a 'representative' or 'agent' may help. Issues with modifying or cancelling bookings are reported, especially for non-refundable reservations. Ensure you have all booking details ready and consider escalating to a supervisor if the initial agent cannot assist.
