Merseytravel
Merseytravel provides assistance with public transport, journey planning, ticketing, and general travel queries for the Liverpool City Region. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include checking travel routes, ticket prices, and accessibility options. While specific issues like refunds or complaints may require additional steps, general enquiries are typically resolved over the phone. Callers may experience long wait times during peak hours, so it is advisable to call during off-peak times for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Check travel routes
- Inquire about ticket prices
- Get accessibility information
- Plan journeys
- Resolve travel queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Contact details
- Travel dates
- Ticket information
- Accessibility needs
- Preferred travel routes
Known issues
Callers occasionally experience long wait times, especially during peak travel hours or service disruptions. To avoid delays, try calling during off-peak hours or consider using online contact forms or social media for quicker responses. For complex queries, you may need to provide contact details for follow-up. Written responses can take several working days, so plan accordingly if your issue is time-sensitive.
