Merseytravel
Merseytravel's Travel Passes department handles creditor enquiries related to supplier payments, invoices, and credit notes for both Merseytravel and the Liverpool City Region Combined Authority. You can call this number to address issues such as missing Purchase Order numbers on invoices. The department is available Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Common reasons for calling include checking payment statuses and ensuring invoices are processed correctly. While typical wait times are not specified, calling during non-peak hours, such as early mornings, may result in quicker service.
Updated 15 Dec 2025
Expected outcomes
- Handle supplier payment queries
- Resolve invoice issues
- Confirm credit note details
- Check payment status
- Ensure PO number inclusion
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Purchase Order number
- Invoice details
- Credit note details
- Contact information
- Submission confirmation
- Payment confirmation
Known issues
A common issue when contacting Merseytravel's Travel Passes department is the submission of invoices or credit notes without a valid Purchase Order (PO) number. This often results in the documents being returned unpaid. To avoid this, ensure that all submissions include a valid PO number. If an invoice is returned, resubmit it with the correct information. Additionally, calling during peak hours may lead to longer wait times, so consider reaching out during early mornings or late afternoons. Always have your PO number and invoice details ready to expedite the process.
