Premier Inn Hotels Limited
Premier Inn Hotels Limited offers phone support for various services including booking assistance, changes, cancellations, and guest feedback. The customer service line is available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm. For group bookings of 7-9 rooms, similar hours apply. Guest relations for feedback or complaints are accessible Monday to Friday from 9am to 5pm. Common reasons for calling include managing bookings, addressing complaints, and arranging group stays. Wait times can be long during peak hours, especially on Mondays, so calling during off-peak times is advisable.
Updated 15 Dec 2025
Expected outcomes
- Modify existing booking
- Cancel reservation
- Submit guest feedback
- Book group stay
- Resolve complaint
- Check booking status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal ID
- Group details
- Contact information
- Stay details
- Rate terms
Known issues
Customers often experience long wait times, particularly during peak hours and on Mondays. To avoid delays, consider calling during off-peak times or using the online chat and FAQ sections for quicker responses. Email support is limited, so most inquiries are best handled via phone or feedback forms. Additionally, Premier Inn has a strict refund policy; ensure you understand the rate terms before requesting a refund, as cancellations outside these terms are not eligible for refunds.
