Premier Inn Hotels Limited
Premier Inn Hotels Limited's Central Reservations department can assist with a variety of services. Callers can inquire about bookings, hotel policies, and available services. The department is open Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00 for general enquiries. Customer service is available until 20:00 on weekdays and throughout the weekend for guest support. Investors and shareholders can also reach out during weekdays. Typical wait times may be longer during peak hours, so calling early is advisable. Email support is recommended for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Check booking status
- Inquire about hotel policies
- Resolve booking issues
- Submit complaints
- Request guest support
- Handle investor queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Details of complaint
- Contact information
- Investor ID
- Relevant documents
Known issues
Customers often experience long wait times, especially during peak hours or after major booking issues. Calling early in the day may help reduce wait times. Refunds can be challenging to obtain, particularly if they fall outside the stated terms and conditions. In such cases, escalation to Guest Relations or submitting a written complaint may be necessary. For non-urgent issues, using email support can be an effective alternative to calling.
