British Gas
British Gas Home Services offers a range of support through their dedicated phone line. Customers can book boiler service appointments, request HomeCare support, and get assistance with billing and account queries. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include scheduling maintenance, addressing billing issues, and seeking general customer service. While specific wait times aren't provided, calling early in the day may reduce wait times. Customers often find it helpful to have all necessary information ready before calling to streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Book boiler service
- Request HomeCare support
- Resolve billing issues
- Update account details
- Reschedule appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Address
- Contact number
- HomeCare policy number
- Appointment reference
- Billing information
Known issues
Customers occasionally experience long wait times, particularly during peak hours for HomeCare and boiler service calls. To mitigate this, it's advisable to call early in the day or use the web chat feature for a faster response. Another reported issue is missed engineer appointments for boiler services. In such cases, contacting customer service to reschedule or escalate the issue is recommended. Ensuring all necessary details are at hand before calling can help expedite resolution and improve the overall experience.
