E.ON Next Energy Limited
E.ON Next Energy Limited offers a variety of services through their contact number, primarily focusing on billing and account enquiries, emergency support, and general customer service for residential customers. The billing and account enquiries are available Monday to Thursday from 9 AM to 5 PM and Friday until 4 PM. Emergency support is accessible 24/7 for urgent issues like outages or safety concerns. General customer service covers complaints and service requests during regular business hours. The Text Relay Service is available for speech or hearing-impaired customers. Known busy periods include Mondays, so mid-week calls are recommended for shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing queries
- Handle emergency issues
- Assist with complaints
- Provide text relay support
- Register service requests
- Change account details
- Escalate unresolved complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Meter details
- Contact information
- Complaint description
- Details of enquiry
- Dial 18001 for relay
Known issues
Customers often experience long wait times, particularly on Mondays and during peak hours. To avoid this, try calling mid-week or using the online account management system for routine tasks. Complaints sometimes take longer than expected to resolve; if unresolved after 8 weeks, escalate to the Energy Ombudsman. Standard customer service is unavailable on weekends, so urgent issues should be directed to the emergency line. For accessibility, the Text Relay Service is available by dialing 18001 before the main number.
