Ofwat (Water Services Regulation Authority)
Ofwat, the Water Services Regulation Authority, handles a range of services related to water and sewerage regulation in England and Wales. Common reasons for calling include inquiries about consumer rights, industry standards, and regulatory compliance. They also manage complaints regarding water companies' service quality and pricing. Typical wait times can vary, with longer waits reported during peak hours. It's advisable to call during off-peak times or use online forms for quicker responses. Ofwat provides guidance on licensing and regulatory matters, ensuring that both consumers and companies understand their rights and obligations.
Updated 15 Dec 2025
Expected outcomes
- Check consumer rights
- Report service quality issues
- Inquire about pricing standards
- Submit a complaint
- Request regulatory guidance
- Understand licensing requirements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of complaint
- Contact information
- Nature of enquiry
- Relevant company details
- Case reference number
- Supporting documents
Known issues
Callers sometimes experience long wait times, especially during peak periods. To avoid this, try calling during off-peak hours or use online contact forms. For complex complaints, it is important to have all relevant documents ready and to follow up persistently, as escalation may require multiple interactions. Being well-prepared with detailed information can help expedite the process and lead to a quicker resolution.
