ScottishPower Energy Retail Limited
ScottishPower Energy Retail Limited provides a range of services through their customer service number. Customers can manage their energy accounts, including inquiries about billing, tariff changes, and account updates. They also handle reports of power outages and gas emergencies, which are available 24/7 for emergencies. Meter readings and queries, such as submitting readings or requesting smart meter installations, are addressed during regular operating hours. Additionally, customers can lodge complaints or provide feedback about services. Common reasons for calling include billing discrepancies and service outages. Wait times can be long, especially during peak hours or after service disruptions. Calling early in the morning may reduce wait times.
Updated 15 Dec 2025
Expected outcomes
- Manage energy account
- Report power outage
- Submit meter reading
- Request smart meter
- Lodge service complaint
- Change tariff plan
- Update account details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Meter serial number
- Current meter reading
- Address
- Details of complaint
Known issues
Customers frequently experience long wait times when contacting customer service, particularly during peak hours or following major service disruptions. Calling early in the morning may help reduce wait times. Billing discrepancies are another common issue, often requiring escalation to the billing department for resolution. Some customers report difficulties in escalating unresolved complaints to higher management. Persistence and requesting to speak with a supervisor can sometimes aid in resolving these issues. For emergencies, providing your address immediately is crucial for a swift response.
