Southern Water Services Limited
Southern Water Services Limited handles emergency water and sewerage issues through this dedicated line, focusing primarily on urgent situations like leaks, bursts, flooding, and loss of supply. This line operates 24/7, providing critical assistance round-the-clock. However, customers seeking to address non-emergency queries are advised to contact the general customer service during business hours via the regular service numbers. Despite the emphasis on urgent issues, there are occasional reports of long wait times, particularly during peak hours or severe weather conditions. Therefore, it may be beneficial to call during off-peak hours if your situation allows.
Updated 15 Dec 2025
Expected outcomes
- Report water leak
- Report sewer burst
- Report flooding
- Report water loss
- Provide incident location
- Describe emergency
- Receive emergency instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location/address
- Issue description
- Contact details
Known issues
Customers occasionally experience long wait times, especially during high-demand periods or major incident events. To mitigate this, try contacting the service during off-peak hours if the situation is not severely urgent. Persistent billing errors have also been reported, but these should be directed to the customer service team during normal operating hours, with further escalation to complaints or the ombudsman if necessary. Always ensure you have all the necessary information like your location and a clear description of the emergency when you call, which will assist in quicker resolution.
