SSE Energy Services (now part of OVO Energy)
SSE Energy Services, now part of OVO Energy, offers support for various energy-related inquiries through their customer service number. Common reasons for calling include managing account details, resolving billing issues, reporting service disruptions, and handling energy supply concerns. Customers can also get assistance with switching providers or moving home while retaining their energy service. Typically, calls are handled during standard operating hours, and wait times may vary. It's advisable to call during mid-morning or early afternoon for potentially shorter wait times. Account verification is usually required, so have your account number and personal identification ready.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing inquiries
- Update account details
- Report service outages
- Request meter readings
- Switch energy providers
- Arrange home move service
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Service address
- New address
- Move date
- Billing statement
- Meter reading
Known issues
While there are no specific known issues listed, customers may experience longer wait times during peak hours, such as early mornings and late afternoons. To avoid frustration, consider calling during off-peak times. If you encounter difficulties reaching an agent, try using online services or the OVO Energy website for basic inquiries and account management. Ensure you have all necessary information, like your account number and personal details, ready before calling to streamline the process.
