United Utilities Water Limited
United Utilities Water Limited provides a comprehensive customer service helpline for water and wastewater services in the UK. Accessible at +44 1925 237000, the line operates from Monday to Friday, 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Callers can handle billing inquiries, report supply issues like leaks, or seek support if they face difficulties with payments. While service is generally efficient, peak times can lead to longer wait times, particularly during widespread service disruptions or billing cycles. For faster service, it's advisable to call outside of these peak periods, and callers should have relevant details such as account numbers or addresses ready.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing queries
- Report water leaks
- Manage account details
- Request vulnerable customer support
- Get service updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Billing address
- Service address
- Proof of circumstances
- Issue description
- Postcode
Known issues
Customers occasionally experience long wait times, particularly during peak billing periods or major service incidents. To minimize this, it is recommended to call during less busy hours. Additionally, some customers report challenges in getting through to the right department, leading to multiple transfers. Clearly stating the nature of the enquiry at the beginning of the call can help direct your query more efficiently. For urgent issues, consider using online services where available to avoid these common frustrations altogether.
