Booking.com Limited
Booking.com Limited offers 24/7 customer service to assist with a variety of booking-related tasks. Common reasons for calling include managing or modifying hotel bookings, resolving payment issues such as refunds and pre-authorizations, and making general inquiries about booking policies and property details. Wait times can be long during peak travel seasons, so using online channels may be faster. It's advisable to have your booking reference and account verification ready to expedite the process. The service is available around the clock, making it convenient for travelers in different time zones.
Updated 15 Dec 2025
Expected outcomes
- Modify or cancel bookings
- Resolve payment issues
- Answer booking questions
- Contact booked property
- Request special accommodations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Account verification
- Payment details
- Property contact information
- Travel dates
- Special request details
Known issues
Customers often experience long wait times, especially during peak travel seasons. To avoid delays, consider using the online help center or messaging services for quicker responses. Language barriers can also be an issue; requesting an English-speaking agent or using written chat may help. Additionally, phone agents may not always have the authority to resolve complex issues like refunds, so requesting an escalation or following up via email might be necessary. Being prepared with all necessary information can also help streamline the process.
