Citizens Advice East Berkshire
Citizens Advice East Berkshire offers phone advice on benefits, consumer rights, employment, housing, money, and debt issues. The service is available Monday to Friday from 09:00 to 17:00. Callers can expect to provide their name, contact details, and a brief description of their issue. While phone advice is the primary method, limited drop-in sessions are also available, though these can fill quickly. It's recommended to call early or use webchat for quicker service. Wait times may vary, especially during peak hours, but efforts are being made to improve availability by recruiting more volunteers.
Updated 15 Dec 2025
Expected outcomes
- Receive benefits advice
- Understand consumer rights
- Get employment guidance
- Discuss housing issues
- Manage money and debt
- Representation at tribunals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Brief issue description
- Relevant documents
- Appointment reference
- Identification
Known issues
Callers may experience long wait times, particularly during peak hours, due to limited volunteer availability. To mitigate this, it's advised to call early or use online services. Drop-in sessions are limited and operate on a first-come, first-served basis, so arriving early is recommended. Efforts are being made to recruit additional volunteers to improve service accessibility. For quicker service, consider using the webchat option available on their website.
