Department of Health and Social Care
The Department of Health and Social Care in the UK provides a range of services through its contact number. You can inquire about health and social care policies, guidance, and services in England. The switchboard helps route calls to the appropriate departments. You can also submit Freedom of Information (FOI) requests or file complaints about the department's services. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours or public health events, so calling during off-peak times is advisable. The staff does not provide medical advice or handle individual casework.
Updated 15 Dec 2025
Expected outcomes
- Check policy information
- Submit FOI requests
- File DHSC complaints
- Route to departments
- Receive guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- FOI request details
- Details of complaint
- Contact details
- Relevant documents
- Reference numbers
Known issues
Callers often experience long wait times, especially during peak hours or public health events. It is recommended to call during off-peak times or use email for non-urgent queries. Additionally, the department cannot handle complaints about local NHS or social care services, and callers are redirected to the appropriate agencies. For specific complaints, ensure you have all necessary details ready to facilitate a smoother process.
