EE Limited
Calling EE Limited's Head Office at +441707315000 can help you address various aspects of your mobile and broadband needs. You can manage general account inquiries, resolve billing and payment issues, and get support for technical problems. Expect assistance with plan changes and upgrades as well. The phone line operates during standard business hours, but waits can be lengthy, especially during peak times or after service disruptions. To avoid high wait times, try calling during off-peak hours or consider accessing online chat support as an alternative.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing queries
- Upgrade mobile plan
- Change broadband plan
- Troubleshoot connectivity issues
- Verify account details
- Report network problems
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Phone number
- Billing address
- Device details
- Recent bill details
- Issue description
Known issues
Customers often experience long wait times, especially during peak hours or after service disruptions, so calling during off-peak times can help. Alternatively, using online chat or support may provide a faster response. Billing discrepancies are sometimes reported, requiring escalation to the billing department for resolution. Occasionally, network coverage issues arise, and technical support can assist by investigating and escalating persistent cases. Having your account number, phone number, and device details handy can expedite the process.
