Glasgow Housing Association
Glasgow Housing Association provides a comprehensive 24/7 phone service for various housing-related needs. Common reasons for calling include inquiries about tenancy, reporting repairs, handling rent and account queries, and seeking housing support. The service also processes complaints and feedback. Typically, calls can be made at any time, but early mornings or midweek are recommended for shorter wait times. Accessibility support such as translation and British Sign Language is available upon request. Be prepared with specific details like tenant reference numbers or property addresses to ensure efficient service.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report property repairs
- Inquire about rent payments
- Submit a complaint
- Request housing support
- Provide feedback
- Manage tenancy issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenant reference number
- Property address
- Repair details
- Account number
- Contact information
- Complaint details
Known issues
Callers often experience long wait times, especially during peak hours and on Mondays. To avoid delays, try calling early in the morning or midweek. Additionally, some users report being transferred multiple times before reaching the correct department. To minimize this, clearly state your reason for calling at the beginning of the call. If you encounter accessibility issues, remember that support such as translation and British Sign Language is available upon request. Having all necessary information ready can also help streamline the process.
