Greater London Authority
The Greater London Authority (GLA) phone line provides services such as responding to public enquiries about the Mayor, London Assembly, GLA policies, and City Hall operations. It also handles Freedom of Information (FoI) requests and processes complaints or feedback regarding GLA services or staff. Calls are typically handled during operating hours, with statutory requests prioritized. While response times can vary, FoI requests may take up to 20 working days. For quicker service, it's advisable to call during non-peak hours, typically mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Respond to public enquiries
- Process Freedom of Information requests
- Handle complaints and feedback
- Provide information on GLA policies
- Assist with City Hall operations queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Clear question or request
- FOIA or EIR request details
- Description of complaint
- Full name
- Contact details
- Specific information requested
Known issues
A common issue when contacting the GLA is delayed responses, particularly for written correspondence and FoI requests, which can take up to 20 working days. To mitigate this, it is recommended to check the status if overdue. Additionally, some queries may not receive a response, especially if they are deemed irrelevant or inappropriate. Users are advised to review published guidelines to ensure their enquiries meet the necessary criteria for a response. For urgent matters, calling during less busy times may help expedite the process.
