HM Treasury
HM Treasury handles a variety of public enquiries related to its functions, policies, and services. Common reasons for calling include submitting Freedom of Information requests, making budget representations, and lodging complaints about services. Calls are typically answered during operating hours, though specific times are not provided. It is advisable to call earlier in the day to avoid potential wait times. Be prepared with a clear description of your enquiry or complaint, as well as any necessary contact information. HM Treasury does not request money or personal details via phone or email, so be cautious of potential scams.
Updated 15 Dec 2025
Expected outcomes
- Submit a general enquiry
- File a complaint
- Request budget representation
- Submit FOI request
- Report fraud attempts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Enquiry details
- Complaint details
- FOI request details
- Representation details
- Contact information
- Desired resolution
Known issues
One common issue is delayed responses to written complaints, which may take up to 20 working days, especially if the investigation is complex. Interim updates are provided in such cases. Another frequent problem is scam and fraud attempts, where fraudsters impersonate HM Treasury to solicit money or personal details. Public warnings are issued regularly, and victims are advised to report incidents to Action Fraud. To avoid these issues, ensure you are contacting HM Treasury through official channels and never provide personal information or money over the phone or email.
