Home Group
Home Group provides a range of services via their helpline, including general enquiries about housing, tenancy, and support services. Emergency support is available 24/7 for urgent housing or safety issues. For account and tenancy management, such as rent payments and account queries, support is available Monday to Friday from 07:00 to 20:00, and Saturday from 08:00 to 12:00. Non-emergency calls may experience delays during peak hours, so it is advisable to call during off-peak times or use online contact forms for faster responses. Emergency calls are prioritized to ensure immediate assistance.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report emergency issues
- Manage rent payments
- Update account details
- Request tenancy support
- Inquire about services
- Resolve account queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer ID
- Tenancy reference
- Personal ID
- Address details
- Nature of enquiry
- Emergency description
- Contact details
- Account reference
Known issues
Customers often experience long wait times during peak hours for non-emergency queries. It is recommended to use online contact forms or call during off-peak hours for quicker service. Some callers have difficulty reaching specific departments; clearly stating the nature of your enquiry at the start of the call can help in being routed correctly. For emergencies, calls are prioritized and handled immediately. For non-emergencies, patience may be required, or consider alternative contact methods for efficiency.
