HSBC UK Bank plc
HSBC UK Bank plc offers a range of services for business clients via their dedicated phone line. Common reasons for calling include inquiries about business accounts, assistance with Business Internet Banking, and submitting complaints or feedback. The service is available Monday to Friday from 08:00 to 20:00 and Saturday from 08:00 to 14:00 UK time. Wait times can vary, with longer delays typically occurring on Mondays and after bank holidays. For faster service, consider calling during off-peak hours or using online chat support when possible. Having your account details ready can also expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Answer business account queries
- Resolve internet banking issues
- Submit complaints or feedback
- Verify account details
- Receive transaction support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Sort code
- 16-digit card number
- Business Internet Banking login
- Error code
- Complaint details
Known issues
Customers occasionally experience long wait times, especially during peak hours such as Mondays and after bank holidays. To mitigate this, try calling during less busy times or use the online chat feature for quicker assistance. Additionally, there can be delays in verifying account details over the phone, so ensure you have all necessary information ready before calling. This preparation can help reduce the time spent on the call and improve the overall experience.
