Hurley Group at Streatham Place
The Hurley Group at Streatham Place offers a range of services via their main phone number, including appointment booking, prescription requests, and general enquiries about clinic services. Patients can book, reschedule, or cancel appointments with doctors or nurses, though they may be encouraged to use the Dr IQ app for these tasks. Prescription requests and medical documentation, such as sick notes or referral letters, can also be handled over the phone. Common reasons for calling include checking appointment availability, requesting repeat prescriptions, and obtaining medical certificates. Typical wait times are not specified, but delays are possible. The best times to call are during standard operating hours, avoiding peak times if possible.
Updated 15 Dec 2025
Expected outcomes
- Book doctor appointments
- Reschedule appointments
- Request repeat prescriptions
- Check prescription status
- Request medical certificates
- Obtain referral letters
- Inquire about clinic services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- NHS number
- Date of birth
- Contact details
- Reason for appointment
- Type of documentation
- Specific request details
Known issues
Patients frequently report difficulties booking appointments over the phone, as the clinic often directs them to use the Dr IQ app. This can be frustrating, especially for those unable to use the app. Long wait times for scheduled appointments are also a common issue, with delays of 30 minutes or more. Reception staff receive mixed reviews; some patients find them helpful, while others describe them as dismissive. To mitigate these issues, it's advisable to call during less busy times and be prepared with all necessary information. If using the app is not possible, clearly explain your situation to the reception staff.
