Legal & General Group plc
Legal & General Group plc offers customer support through their dedicated phone line, available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include general customer enquiries, account support, and complaint submissions. Callers can expect to receive assistance with product information and be directed to relevant departments. It's advisable to call outside peak hours, such as Mondays or after holidays, to avoid long wait times. Having your account or policy details ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Get account support
- Receive product information
- Submit a complaint
- Request department transfers
- Provide feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Policy number
- Personal identification
- Description of issue
- Contact information
- Clear query statement
Known issues
Callers to Legal & General Group plc may experience long wait times, particularly on Mondays and after holidays. To mitigate this, it's recommended to call during off-peak hours or use online contact forms for quicker responses. Additionally, some customers report multiple call transfers before reaching the correct department. To avoid this, clearly state your query and the department you need at the beginning of the call. Having all necessary information ready can also help streamline the process.
