National Domestic Abuse Helpline
The National Domestic Abuse Helpline provides 24/7 confidential support for anyone experiencing domestic abuse. Services include crisis support, information on rights and options, and referrals to refuges or legal support. Callers can also access live chat support during specific hours. High call volumes may lead to wait times, especially during evenings and weekends, but alternatives like live chat are available. The helpline is free and confidential, operated by Refuge, and supports all genders. Callers are not required to provide personal details unless they seek further assistance.
Updated 15 Dec 2025
Expected outcomes
- Receive crisis support
- Get safety planning advice
- Access live chat support
- Obtain legal support information
- Request refuge referral
- Learn about rights and options
- Connect with specialist agencies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal situation details
- Preferred contact method
- Language preferences
- Interpreter needs
- Alternative communication tools
- Safety concerns
Known issues
High call volumes can result in long wait times, particularly during evenings and weekends. To mitigate this, callers are encouraged to use the live chat service available on weekdays and weekends during specified hours. Additionally, for those who face language barriers or have hearing impairments, interpreters and alternative communication methods such as Relay UK and SignLive are available upon request. These measures aim to ensure accessibility and timely support for all users.
