Online Library, University of London
The Online Library at the University of London offers support for accessing digital resources and general enquiries. You can call them for help with finding readings, accessing resources, and other library-related questions. The service is available Monday to Friday from 09:00 to 17:00 UK time. For immediate assistance, live chat is available from 09:30 to 16:30. Typical wait times are short, but including your student number and module details can expedite the process. Outside these hours, you can leave a message via chatbot or email for follow-up.
Updated 4 Nov 2025
Expected outcomes
- Access digital resources
- Find specific readings
- Get library support
- Use live chat assistance
- Resolve access issues
- Receive email follow-up
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- 9-digit student number
- Module title or code
- Name
- Email address
- Relevant enquiry details
- Library account information
Known issues
Occasionally, users may experience response delays, with enquiries taking up to 3 working days for a reply. To help expedite responses, include your student number and module code in your initial enquiry. For faster service, use the live chat during operating hours. If you encounter delays, ensure all relevant information is provided. Outside live chat hours, you can leave a message via the chatbot, and a librarian will follow up by email.
