University of Derby
The University of Derby's main switchboard provides essential services such as connecting callers to various departments, offering general information, and directing enquiries to appropriate university services. This service is available during the university's main operating hours. Common reasons for calling include seeking information about admissions, course details, or connecting with specific departments like the library or international office. While specific wait times are not provided, calling during off-peak hours, such as mid-morning or early afternoon, may result in shorter wait times. For detailed queries, using direct lines to specific departments might be more efficient.
Updated 15 Dec 2025
Expected outcomes
- Connect to admissions
- Inquire about courses
- Reach international office
- Contact library services
- Request department transfer
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department name
- Service name
- Brief enquiry description
- Personal identification
- Relevant documents
- Contact information
Known issues
While there are no specific known issues reported, callers may experience longer wait times during peak periods such as the start of the academic year or exam times. To avoid delays, consider calling during less busy times or using direct lines for specific departments when available. If you encounter difficulties connecting to the right department, providing a clear description of your needs can help the switchboard staff assist you more efficiently. Additionally, checking the university's website for direct contact details might expedite your enquiry.
