University of Sheffield
The University of Sheffield's Student Services can assist with a variety of student and graduate enquiries through their phone line. Common reasons for calling include obtaining academic verification, requesting degree certificates, and accessing transcripts. The service is available Monday to Friday, with specific hours for different services. Wait times may vary, especially during peak periods like the start of term or graduation season. For quicker service, students are encouraged to use the drop-in desk or live chat options. Phone support is available but may experience longer wait times. The best times to call are typically mid-morning or early afternoon when demand is lower.
Updated 15 Dec 2025
Expected outcomes
- Verify academic records
- Request degree certificates
- Obtain digital transcripts
- Access confirmation letters
- Receive live chat support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Date of birth
- Student number
- Graduation date
- Type of document
Known issues
Users occasionally experience long wait times, particularly during peak periods such as the start of term or graduation season. To mitigate this, it is recommended to use the drop-in service or live chat for faster responses. Phone support can be limited, with a preference for in-person and online queries. For non-urgent matters, email or live chat is advised. These alternatives can provide quicker resolutions and help avoid the frustration of extended phone waits. Always have your student ID and relevant details ready to expedite the process.
