Virgin Media Limited
Virgin Media Limited's Sales department offers a range of services accessible via phone, including assistance with account queries, billing issues, technical support, and complaints handling. Customers can also submit and track complaints related to broadband, TV, mobile, and other services. The department operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours, so it's advisable to call during off-peak times or use web chat for quicker responses. Account details and a description of the issue are typically required for most inquiries.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Submit service complaints
- Track complaint status
- Troubleshoot technical issues
- Request service changes
- Get account assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Service address
- Description of issue
- Complaint reference number
- Service type
Known issues
Customers frequently experience long wait times when calling Virgin Media, especially during peak hours. To avoid delays, it's recommended to call during off-peak times or use the web chat feature for faster service. Complaints may take longer than the expected 28 days to resolve, so regular follow-ups and requesting escalation can be beneficial. Occasionally, calls may get disconnected before reaching an agent; in such cases, persistently calling back or using alternative contact methods like web chat can help ensure your issue is addressed.
