Virgin Media Ltd.
Virgin Media Ltd.'s Technical Support department offers assistance with troubleshooting and resolving issues related to broadband, TV, landline, and mobile services. Customers often call to check for local service outages, manage their accounts, or seek help with billing and payments. Support is available by phone from Monday to Saturday, 09:00-18:00. For faster service, it's recommended to use online self-service options. Typical wait times can be long, especially on Mondays and Fridays, so calling on Tuesday mornings may be more efficient.
Updated 15 Dec 2025
Expected outcomes
- Troubleshoot broadband issues
- Resolve TV service problems
- Check local service outages
- Manage account access
- Assist with billing inquiries
- Upgrade service plans
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Service address
- Postcode
- Billing details
- Payment method
Known issues
Customers frequently experience long hold times, particularly on Mondays and Fridays. To avoid this, try calling during less busy periods, such as Tuesday mornings. Alternatively, use Virgin Media's online support and self-service options for quicker resolutions. Installation delays are another occasional issue; contacting support to confirm or escalate installation dates can help mitigate this problem. Utilizing online resources before calling can also streamline the support process.
