Leeds Building Society
Leeds Building Society's Mortgage Payments department offers an automated phone line for making mortgage payments. This service allows you to pay your mortgage using your debit card or bank details. It's available during standard operating hours, and the process is straightforward. Typically, callers use this line to ensure timely payments without needing to speak to a live agent. If you have account-specific queries, you may be redirected to a representative during business hours. While wait times can vary, using the automated service generally results in quicker transactions. For the best experience, calling during non-peak hours is advisable.
Updated 15 Dec 2025
Expected outcomes
- Make mortgage payment
- Receive payment confirmation
- Access payment options
- Enter account details
- Confirm payment amount
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Mortgage account number
- Debit card details
- Bank account information
- Payment amount
- Phone access
- Confirmation method
Known issues
While there are no specific issues reported, it's important to ensure you have your mortgage account number and payment details ready before calling. This will streamline the process and reduce the chance of errors. If you encounter difficulties with the automated system, you may need to speak to a live agent, which could involve longer wait times. To avoid these, try calling during off-peak hours. Additionally, double-check all entered information to prevent payment delays or errors.
