Banks Call Guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
33 guides available
Vanquis Bank Limited
Card activation is available 24/7, while general customer service operates Monday to Friday from 08:30 to 19:00 and Saturday from 09:00 to 16:00. Customers often call to activate new cards, inquire about account details, or resolve issues with their banking products. Typical wait times can be long during peak hours, so calling during off-peak times is recommended. No live chat is available, but a virtual assistant can help with frequently asked questions.
American Express Services Europe Limited
Customers can activate their Amazon Business Prime American Express Card, inquire about their Amazon Rewards balance and usage, or request payment extensions for Amazon purchases. All these services are available 24/7 to ensure flexibility and convenience for cardholders. Typical reasons for calling include assistance with card activation and inquiries about rewards. Although wait times may vary, services tend to be convenient, and calling during early weekdays might reduce wait times due to lesser volume.
NatWest Bank plc
Customers can manage personal and business accounts, report fraud, inquire about loans and mortgages, and receive support for online and mobile banking. Automated services are available 24/7, while live agent support is accessible during business hours. Common reasons for calling include checking account balances, reporting unauthorized transactions, and seeking assistance with banking services. Wait times can be longer during peak hours, so calling during off-peak times is advisable. Security verification is required for all account-specific inquiries.
Yorkshire Building Society
Customers often call for mortgage support, account management, and to provide feedback or lodge complaints. Typical wait times can be longer during peak hours or after major announcements, so calling during off-peak hours is advisable. The best times to call are usually mid-morning or early afternoon on weekdays. The service is available during operating hours, and having your membership number and personal identification ready can expedite the process.
Paragon Personal Finance Limited
Callers can inquire about personal finance products, manage their accounts, and apply for loans. The phone line is available during operating hours, though specific hours are not provided. Common reasons for calling include checking account balances, resolving payment issues, and obtaining information on loan applications. While specific wait times are not mentioned, calling during mid-morning or mid-afternoon may help avoid peak periods. The service is designed to assist with both new and existing customer queries, ensuring comprehensive support for all financial needs.
Nationwide Building Society
Customers can manage accounts, report lost cards, and receive general banking support. The service is available Monday to Saturday from 08:00 to 18:00. Common reasons for calling include account queries, balance checks, and fund transfers. Accessibility support is also provided, including SignVideo and tailored communication. Wait times can be longer during peak hours, such as Mondays and post-holidays. For shorter waits, try calling mid-morning or mid-afternoon.
Leeds Building Society
Common reasons for calling include checking account balances, opening new accounts, and obtaining product information. The helpline is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 17:00. Customers often experience shorter wait times if they call mid-morning or mid-afternoon on weekdays. For account-specific queries, callers must verify their identity, and callbacks are available for sensitive information. Email responses are not provided for account-specific issues.
HSBC UK Bank plc
Common reasons for calling include inquiries about business accounts, assistance with Business Internet Banking, and submitting complaints or feedback. The service is available Monday to Friday from 08:00 to 20:00 and Saturday from 08:00 to 14:00 UK time. Wait times can vary, with longer delays typically occurring on Mondays and after bank holidays. For faster service, consider calling during off-peak hours or using online chat support when possible. Having your account details ready can also expedite the process.
Skipton Building Society
Customers commonly call for assistance with savings accounts, including opening, managing, or closing accounts such as ISAs and fixed rate bonds. Mortgage enquiries are also handled, providing support for both new and existing customers. Additionally, callers can book appointments for financial advice, covering areas like retirement and investment planning. While specific wait times aren't provided, it's noted that calling mid-morning or mid-afternoon on weekdays may result in shorter waits. Automated menus guide callers to the appropriate department, ensuring efficient service routing.
Lloyds Bank plc
Customers can handle general account enquiries, such as discussing account details, checking balances, and managing payments. Additionally, the line supports registering and discussing complaints about bank services. The phone service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, but closed on Sundays and bank holidays. Automated and online services are accessible 24/7. Wait times can be long during peak hours, so calling during off-peak times is advisable.
Halifax Share Dealing Limited
Customers can open, close, and manage share dealing accounts, including ISAs and SIPPs. Additionally, they can execute trades in UK and international markets. The support team is available to assist with general queries, technical issues, and regulatory compliance related to FCA, HMRC, and the London Stock Exchange. Calls may require security verification, so having account details and personal identification ready is essential. Typical wait times can be longer during peak hours, especially after market openings. It's advisable to call during off-peak times for faster service.
NewDay Ltd
Additionally, customers can report suspected fraudulent activity or unauthorized transactions and register complaints regarding services or products. Calls typically require passing a security verification process, so having account details and personal identification ready is essential. While specific wait times are not provided, calling during non-peak hours may result in faster service. The best times to call are usually mid-morning or mid-afternoon on weekdays.
TSB Bank plc
You can inquire about your accounts, report lost or stolen cards, and manage credit card issues. The bank also provides support for loans, mortgages, and home insurance. General enquiries and credit card queries are available daily from 08:00 to 20:00, while loan and mortgage support have specific weekday hours. Reporting lost or stolen cards is available 24/7. Wait times can vary, with peak hours often resulting in longer delays. For quicker service, consider calling during off-peak times or using online chat options.
Together Personal Finance Limited
Customers can receive assistance with personal, buy-to-let, and commercial mortgages, as well as bridging and development finance. The bank is known for its flexible underwriting and quick decision-making process, especially for those with complex income or imperfect credit. Typically, calls are best made during operating hours to ensure prompt service. While specific wait times are not provided, contacting them during mid-morning or early afternoon might reduce waiting periods.
Scottish Widows Bank
Callers can manage their savings accounts, seek help with internet banking, and receive general support. The service is available Monday to Friday, from 08:00 to 18:00. While specific wait times aren't provided, calling during mid-morning or mid-afternoon may reduce wait times. It's essential to have your account number, full name, address, and contact details ready to ensure a smooth process. For written requests, including a signature is necessary to authorize actions.
Virgin Money UK PLC
The phone service is available 24/7 for most account-related queries, although live agent support may be limited to core business hours. Common reasons for calling include account queries, fraud concerns, and registration for telephone banking. Wait times can vary, with longer waits reported during peak hours and weekends. To minimize wait times, it is recommended to call during weekday mornings. Identification and account verification are typically required for most services.
Monzo Bank Ltd
The phone line is available from 7am to 8pm for non-urgent queries, while in-app chat support is available 24/7 for faster assistance. Common reasons for calling include resolving account access problems and managing business accounts. Typical wait times can be longer during peak hours or urgent incidents, so using the in-app chat is recommended for quicker responses. Phone support is limited for certain tasks, such as updating contact details, which must be done through the app.
Pepper Money Limited
Customers can also process payments, set up direct debits, and resolve payment issues. Additionally, the bank provides detailed information about applicable fees, recent charges, and can assist with fee disputes. Calls are typically available Monday to Saturday during operating hours. It is advisable to have your account number and personal identification ready for a smoother experience. While specific wait times are not provided, calling during non-peak hours may result in faster service.
Starling Bank Limited
Customers commonly call for help with accounts, cards, payments, and to report fraud or file complaints. While phone support is always available, using the Starling Bank app may provide faster service, especially during peak times. Accessibility options like Relay UK and SignVideo are supported for customers with disabilities. It's important to have your account details ready for verification when calling.
Halifax
Customers often contact this number for help with transactions, resolving security issues, or getting mortgage advice. Wait times can be longer during peak hours, typically in the early afternoon. For quicker service, consider calling during off-peak times, such as early morning or late evening. Halifax is part of Lloyds Banking Group, and callers should be prepared to verify their identity for security purposes.
Metro Bank PLC
Customers can call for general queries about personal accounts, balances, transactions, and more. Card activation and fraud reporting are available every day, with fraud services operating 24/7. Mortgage and account switching services have specific weekday hours. Common reasons for calling include activating new cards, reporting fraud, and switching accounts. Typically, wait times are longer during peak hours, such as Mondays and Fridays. For quicker service, consider calling during off-peak times or using online resources.
Amigo Loans Ltd
However, their call centre remains operational to support existing loan accounts and handle complaints or claims, including those under the Scheme of Arrangement. Common reasons for calling include assistance with repayments, account queries, and submitting complaints. Typically, wait times can vary, but calling during non-peak hours may reduce delays. It is advisable to have all necessary account details ready before calling to ensure a smooth process.
Unity Trust Bank plc
Customers can manage their accounts, report fraud, and make general enquiries during standard UK business hours. Account management and general enquiries are available from 09:00 to 17:00, while fraud and security queries can be addressed from 08:30 to 17:00. Cheque deposits can be made by post or at partner branches. Common reasons for calling include updating account information, reporting fraud, and depositing cheques. Typical wait times can vary, with mid-morning and mid-afternoon being the best times to call for faster service.
Legal & General Home Finance Limited
Customers often call for queries about mortgage finance, including lifetime mortgages and equity release. The bank provides support for account information and general inquiries related to their financial products. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may reduce waiting periods. This line is dedicated to assisting with financial products, ensuring customers receive the necessary support and information.
Barclays Bank UK PLC
Common reasons for calling include managing accounts, reporting lost or stolen cards, and addressing fraud concerns. Callers may need to verify their identity for account-specific questions. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or mid-afternoon, may reduce wait times. The bank offers support during their operating hours, and selecting the correct menu option can expedite assistance.
Capital One (Europe) plc
You can receive assistance with account queries, report fraud, and lodge complaints. Common reasons for calling include checking account status, reporting unauthorized transactions, and escalating unresolved issues. Wait times can be long, especially during peak hours or after billing cycles. It's advisable to call during off-peak times or use online services when possible. Automated menus are used initially, so have your account details ready to expedite the process.
Coventry Building Society
Customers can inquire about account information, manage savings accounts, and get assistance with mortgage applications and payments. The line also handles complaints and feedback. Typical wait times can be longer during peak hours, such as Mondays and after holidays. For quicker service, try calling mid-morning or mid-afternoon on weekdays. Be prepared to pass security checks for account-specific queries by having your account number and personal identification ready.
The Co-operative Bank plc
Customers can also manage accounts, handle complaints, and inquire about loans and mortgages. Typical wait times can be long during peak hours, so calling during off-peak times is advisable. The bank also provides options for escalation if initial complaint resolutions are unsatisfactory. With recent branch closures, increased call volumes may affect service speed, making digital channels a useful alternative.
Nationwide Credit Union Limited
You can also manage your accounts, including opening and closing them, and seek assistance with loan applications and management. The phone line is available during operating hours, and it's advisable to call during non-peak times to avoid long wait times. For accessibility needs, inform the representative at the start of the call for tailored support. Sensitive information like full card numbers should not be shared via written correspondence.
London Mutual Credit Union
You can inquire about account details, report lost or stolen cards, and discuss repayment issues. The line for lost or stolen cards is available 24/7, while other services operate Monday to Friday, 09:00–17:00. Common reasons for calling include updating contact information and checking account balances via SMS. Wait times can be long during peak hours, particularly on Mondays and Fridays. For quicker service, try calling mid-morning on Tuesdays or Wednesdays.
HBOS Investment Fund Managers Ltd
Callers can inquire about investment funds, account statuses, and general product information. They also handle fund management queries related to open-ended investment companies (OEICs), ISAs, and fund performance. Additionally, they process complaints and issue resolutions. Calls are typically answered during published operating hours. Known wait times can be longer during peak hours or high market volatility. It's advisable to call during off-peak times for quicker service. Ensure you have your account number and personal identification ready before calling.
Virgin Money Foundation (Virgin Money UK PLC)
You can call them to ask about grants, eligibility, application processes, and general foundation activities. The service is available Monday to Friday, 09:00–17:00. Calls are typically handled by administrative staff familiar with grant processes. While phone calls are effective for straightforward queries, complex questions might receive faster responses via email. There are no known issues with calling, but it's advisable to have all necessary information ready to ensure a smooth process.
Santander UK plc
Customers can manage accounts, make domestic and international payments, and handle user administration tasks. Support is available during business hours for more complex issues. Common reasons for calling include login difficulties, payment processing questions, and user access management. While online services are available around the clock, contacting support during business hours is recommended for prompt assistance. Known issues include occasional login problems and payment delays, often resolved by verifying credentials or contacting support.
