Starling Bank Limited
Starling Bank Limited offers 24/7 phone support for a variety of services including account assistance, fraud reporting, and accessibility support. Customers commonly call for help with accounts, cards, payments, and to report fraud or file complaints. While phone support is always available, using the Starling Bank app may provide faster service, especially during peak times. Accessibility options like Relay UK and SignVideo are supported for customers with disabilities. It's important to have your account details ready for verification when calling.
Updated 15 Dec 2025
Expected outcomes
- Assist with account issues
- Report suspected fraud
- Request accessibility support
- File a service complaint
- Verify account information
- Receive account assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal ID
- Incident description
- Complaint details
- Contact information
- Preferred contact method
Known issues
Some customers experience long wait times during peak periods, though the 24/7 availability helps mitigate this issue. Using the in-app chat can sometimes provide a faster response. Account lockouts are another occasional problem, requiring re-verification to unlock. For quicker resolution, it's recommended to contact Starling Bank via the app or phone. Avoid sending sensitive information through email, and ensure you have all necessary details ready before calling.
