Skipton Building Society
Skipton Building Society offers a range of services accessible via their main phone number. Customers commonly call for assistance with savings accounts, including opening, managing, or closing accounts such as ISAs and fixed rate bonds. Mortgage enquiries are also handled, providing support for both new and existing customers. Additionally, callers can book appointments for financial advice, covering areas like retirement and investment planning. While specific wait times aren't provided, it's noted that calling mid-morning or mid-afternoon on weekdays may result in shorter waits. Automated menus guide callers to the appropriate department, ensuring efficient service routing.
Updated 15 Dec 2025
Expected outcomes
- Check savings account details
- Open or close savings accounts
- Inquire about mortgage options
- Book financial advice appointments
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Mortgage account number
- Purpose of advice
- Personal details
Known issues
Customers often experience long wait times, particularly during peak hours like Mondays and after holidays. To minimize wait times, it is recommended to call mid-morning or mid-afternoon on weekdays. Additionally, some callers report confusion with the automated menu system, which can lead to misrouted calls. To avoid this, listen carefully to the menu prompts and select the most relevant option for your inquiry. Ensuring you have all necessary information, such as account numbers and personal identification, ready before calling can also help streamline the process.
