Skipton Building Society
Skipton Building Society's Financial Advice department can assist with mortgage applications, account management, and remortgaging. Callers often seek help with new mortgage applications, including affordability checks and arranging appointments with advisers. Existing mortgage holders can manage their accounts, query payments, and track applications. Guidance on remortgaging and additional borrowing is also available. Typical wait times are not specified, but calling during standard business hours is recommended. For quicker service, consider calling mid-week when call volumes may be lower.
Updated 15 Dec 2025
Expected outcomes
- Apply for a new mortgage
- Manage existing mortgage account
- Track mortgage application status
- Request remortgaging advice
- Arrange mortgage adviser appointment
- Make mortgage overpayments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Financial information
- Email address
- Mobile number
- Account number
- Postcode
- Mortgage account details
- Affordability information
Known issues
Some callers experience short delays in application status updates after submitting new information. This is typically resolved by waiting for processing to complete. Additionally, mortgage Direct Debit payments may not always leave the account on the exact due date, especially around weekends or bank holidays. To avoid confusion, allow for processing time and check your payment schedule. For online alternatives, use the Skipton Online portal to manage accounts and track applications, which can help reduce call wait times.
