Santander UK plc
Santander UK plc provides a range of services via their online banking platform, accessible 24/7. Customers can manage accounts, make domestic and international payments, and handle user administration tasks. Support is available during business hours for more complex issues. Common reasons for calling include login difficulties, payment processing questions, and user access management. While online services are available around the clock, contacting support during business hours is recommended for prompt assistance. Known issues include occasional login problems and payment delays, often resolved by verifying credentials or contacting support.
Updated 15 Dec 2025
Expected outcomes
- View account balances
- Transfer funds between accounts
- Manage standing orders
- Make international payments
- Update security settings
- Contact support team
- Add or remove user access
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Online Banking Company ID
- Online Banking User ID
- Online Banking password
- Account information
- Verification details
- Payment details
Known issues
Users sometimes face login issues due to outdated browsers or incorrect credentials. It is advisable to reset credentials or update the browser to resolve these problems. Payment delays may occur, particularly during peak times or with international transactions; verifying payment details and allowing extra processing time can help. User access management can be challenging, especially when staff changes occur. Submitting a change of mandate details form is recommended for smooth transitions. For unresolved issues, contacting support is the best course of action.
