Santander UK plc
Calling Santander UK's Mortgage Support department can assist with various mortgage-related inquiries and tasks. Common reasons for calling include managing mortgage payments, discussing interest rates, and resolving account access issues. While online services are available 24/7, speaking directly with a representative can provide personalized support. Typical wait times may vary, but calling during business hours is recommended for the best service. If you encounter issues with online access or need detailed assistance, the support team is available to help resolve these concerns.
Updated 15 Dec 2025
Expected outcomes
- Manage mortgage payments
- Discuss interest rates
- Resolve account access issues
- Update security settings
- Request new cards
- Assign user roles
- Submit payment inquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Mortgage account number
- Online Banking credentials
- Company ID
- User ID
- Password
- Employee details
- Authorization documents
- Account verification information
Known issues
Occasional login issues may occur due to forgotten credentials or browser compatibility. To resolve this, reset your credentials or update your browser. Payment delays, particularly with international transactions, can happen during peak times. Ensure all payment details are correct and contact support for updates if needed. Managing user access can be challenging, especially after staff changes. Submitting the change of mandate form promptly can help mitigate these issues. For any persistent problems, reaching out to the support team is advisable.
