Scottish Widows Bank
Scottish Widows Bank offers support for savings account enquiries and internet banking assistance through their customer service line. Callers can manage their savings accounts, seek help with internet banking, and receive general support. The service is available Monday to Friday, from 08:00 to 18:00. While specific wait times aren't provided, calling during mid-morning or mid-afternoon may reduce wait times. It's essential to have your account number, full name, address, and contact details ready to ensure a smooth process. For written requests, including a signature is necessary to authorize actions.
Updated 15 Dec 2025
Expected outcomes
- Manage savings account
- Access internet banking
- Resolve login issues
- Update contact details
- Request account statements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Full name
- Address
- Contact details
- Signature for requests
- Internet banking login
Known issues
While there are no specific known issues reported, callers often face longer wait times during peak hours such as early mornings and late afternoons. To avoid these, try calling during mid-morning or mid-afternoon. Ensure you have all necessary information ready to expedite the process. If you're experiencing issues with internet banking, double-check your login credentials before calling, as this is a common source of problems. For complex issues, written correspondence may be required, so have a signature ready to authorize any requests.
