Metro Bank PLC
Metro Bank PLC's Mortgage Brokers department offers specialized support for mortgage brokers, providing assistance with product information, application processes, eligibility criteria, and case updates for both residential and Buy to Let mortgages. Brokers can access these services via the Broker Helpdesk during operating hours. Common reasons for calling include checking case status, obtaining product eligibility information, and receiving updates on submitted applications. While specific wait times aren't provided, brokers may experience longer hold times during peak periods or product launches. For quicker service, using the online portal is recommended. The best times to call are typically outside of peak banking hours.
Updated 15 Dec 2025
Expected outcomes
- Assist with product information
- Guide on application processes
- Provide case status updates
- Answer eligibility queries
- Support for self-employed criteria
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Broker registration
- Case details
- Client information
- Broker login
- Case reference
- Applicant details
- Financial documents
- Property information
Known issues
Brokers occasionally face long hold times when contacting the Broker Helpdesk, particularly during peak periods or when new products are launched. While there is no formal resolution for this issue, brokers are encouraged to utilize the online portal for case updates and other inquiries whenever possible. This can help reduce wait times and provide quicker access to necessary information. Additionally, calling outside of peak banking hours may also help in avoiding extended hold times. For immediate assistance, having all required information ready before calling can expedite the process.
