Pepper Money Limited
Pepper Money Limited's Compliance Department can assist with a range of specific services related to mortgage enquiries, loan servicing, and handling complaints or feedback. Common reasons for calling include checking the status of mortgage applications, managing existing loan accounts, and addressing any service-related issues. While typical wait times are not specified, it is advisable to call during off-peak hours to potentially reduce waiting. Calls are monitored for quality, and having your account or reference number ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Check mortgage application status
- Verify loan eligibility
- Manage loan payments
- Update account details
- File a service complaint
- Provide feedback on services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Mortgage reference number
- Account details
- Payment method
- Details of complaint
- Date of birth
Known issues
Customers occasionally experience long wait times, especially during peak hours. To mitigate this, consider calling during less busy times or using online contact forms. Additionally, reaching specific departments can be challenging, with some callers being transferred multiple times. To avoid this, clearly state your enquiry and request a direct transfer to the relevant team. These strategies can help ensure a smoother and more efficient calling experience.
