TSB Bank plc
Calling TSB Bank's General Enquiries department for overseas customers allows you to handle various banking queries such as accessing account information, receiving transaction support, and obtaining service guidance. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00 UK time. Overseas callers may experience longer wait times during UK peak hours. It is advisable to call during non-peak hours to potentially reduce waiting time. Account verification is typically required for account-specific support, so having your account details ready is essential.
Updated 15 Dec 2025
Expected outcomes
- Access account information
- Receive transaction support
- Obtain service guidance
- Verify account details
- Resolve banking queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Customer ID
- Personal ID details
- Recent transaction details
- Contact information
- Bank statements
Known issues
While there are no specific known issues reported, overseas callers may experience longer wait times during UK peak hours. To minimize waiting, consider calling during off-peak hours. Ensure you have all necessary account and identification details ready to expedite the process. If you encounter long wait times, using TSB's online banking services for non-urgent matters can be a convenient alternative.
