Birmingham City University
Birmingham City University's Student Services department provides enrolment support for both online and on-campus processes. Students can receive assistance with troubleshooting and guidance during standard university operating hours. Common reasons for calling include difficulties with the enrolment portal, questions about required documents, and booking on-campus appointments. While most enrolments can be completed online, international students may need to attend in person. Typically, wait times are short, but calling during mid-morning or early afternoon may help avoid peak times. Support is also available via email for non-urgent queries.
Updated 15 Dec 2025
Expected outcomes
- Assist with online enrolment
- Troubleshoot portal issues
- Guide on required documents
- Book on-campus appointments
- Provide enrolment deadlines
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID number
- Enrolment invitation email
- Photo ID
- Passport-style photograph
- Booking confirmation
- Passport
- Home Office Decision Letter
Known issues
Students occasionally face difficulties with the online enrolment portal, such as errors or missing appointment tabs. It is recommended to use the help icon within the portal or contact the Enrolment Support Team for assistance. Missing the enrolment deadline is a serious issue, leading to withdrawal from courses and potential sponsorship implications. Students are advised to adhere strictly to deadlines and check their emails for notifications. For smoother service, avoid peak calling times and consider using email for non-urgent matters.
