Courtauld Institute of Art
The Courtauld Institute of Art's Media Enquiries department handles telephone and email interactions regarding press releases, exhibition info, and high-resolution images. Open from Monday to Friday between 09:00 and 17:30, this service caters primarily to accredited media. Typical reasons for calling include press ticket requests and inquiries about upcoming exhibitions. It is recommended to reach out via email for detailed inquiries as phone waits can occur, especially during busy periods. Press ticket requests must be made with at least 48 hours’ notice and require commission details. Immediate responses might not always be guaranteed, but leaving a detailed message ensures follow-up.
Updated 15 Dec 2025
Expected outcomes
- Handle media enquiries
- Process press ticket requests
- Provide high-res images
- Share exhibition details
- Confirm press ticket availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Accredited media status
- Details of commission
- Email outlining commission
- Requested date and time
- Media accreditation
- Contact details
Known issues
A common issue reported is delayed responses, with calls often going to voicemail, particularly outside the standard 09:00 to 17:30 office hours. The Press Office prefers email for detailed enquiries, and if calling, leaving a detailed voicemail can facilitate a prompt reply. Press ticket availability is limited and requires at least 48 hours' notice with commission details; hence, not all requests may be fulfilled, especially for temporary exhibitions or last-minute requests. To ensure better success, it's advisable to plan requests well in advance and provide all necessary information upfront.
