London Metropolitan University
London Metropolitan University's Course Enquiries department provides assistance with questions about studying at the university, checking application status, and general information. The service is available Monday to Friday from 09:00 to 18:00. Typical reasons for calling include understanding course details, application procedures, and requesting callbacks for more detailed discussions. While wait times can vary, peak periods such as admissions deadlines may lead to longer delays. For non-urgent queries, using online forms or email is recommended. Callbacks are usually returned the next working day, making it a convenient option for follow-up support.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Understand course details
- Request a callback
- Access live chat support
- Transfer to specific departments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Student/application number
- Preferred callback time
- Nature of enquiry
- Phone number
Known issues
Users occasionally experience long wait times, particularly during peak periods like admissions deadlines. To mitigate this, it's encouraged to use online forms or email for non-urgent queries, as callbacks typically occur the next working day. Another common issue is the unavailability of calls and live chat outside of business hours, which means users must wait until the next day for assistance. However, online forms and emails can be submitted anytime, with responses provided during business hours. These alternatives help manage expectations and reduce frustration.
