NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Addenbrooke's Hospital
Addenbrooke's Hospital Outpatients department provides services such as booking new appointments, canceling or rescheduling existing ones, and handling general appointment inquiries. You can call to book a new outpatient appointment if you have a referral from a GP or healthcare provider. The department is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include confirming appointment details, asking about parking or accessibility, and managing appointment schedules. Wait times can vary, with potential delays during peak hours. For quicker service, consider calling during off-peak times.
Location & Coverage
Hills Road, Cambridge, CB2 0QQ, United Kingdom
Cambridge, United Kingdom
Expected outcomes
- Book new outpatient appointment
- Cancel existing appointment
- Reschedule appointment
- Confirm appointment details
- Inquire about parking
- Ask about accessibility
- Request appointment information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Referral from GP
- Appointment letter
- Personal details
- Appointment reference
- NHS number
- Date of birth
- Contact information
Known Issues
Callers to Addenbrooke's Hospital may experience delays, especially during peak times, due to high demand. It is advisable to wait on the line or try calling during off-peak hours for a quicker response. Additionally, patients who miss or repeatedly cancel appointments risk being discharged back to GP care after a clinical review. To avoid this, contact the center as soon as possible to reschedule or explain any circumstances. Utilizing SMS reminders for cancellations can also streamline the process and reduce wait times.
Updated 15 Dec 2025
